Frequently Asked Questions

Everything you need to know about Shelly Europe products and services

What shipping methods do you offer across Europe?

We provide standard and express shipping options to all EU member states via DHL and DPD, with estimated delivery times ranging from 2 to 5 business days.

How long is the warranty period for Shelly devices?

All Shelly Europe electronic products come with a standard 24-month manufacturer warranty covering technical defects and hardware malfunctions.

What is your return policy for unwanted items?

You can return any unused and unopened product within 14 days of receipt. Please ensure the original packaging is intact to qualify for a full refund.

Are Shelly smart home devices compatible with Home Assistant?

Yes, our devices are designed with an open API and natively support integrations with Home Assistant, Google Home, Amazon Alexa, and MQTT protocols.

Which payment methods are accepted on your store?

We accept all major credit cards (Visa, Mastercard), PayPal, and direct bank transfers (SEPA) for secure and convenient transactions.

Do I need a hub to use Shelly smart switches?

Most Shelly devices connect directly to your standard Wi-Fi network, meaning no additional proprietary hub or bridge is required for operation.