Returns & Exchanges

At Shelly Europe, we stand behind the quality of our smart home devices and offer a straightforward 30-day return policy for all electronics. If you are not completely satisfied with your purchase, you can return your items in their original packaging for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log in to your Shelly Europe account and navigate to the 'My Orders' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the electronic devices in their original retail boxes, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship to Our Warehouse

  Affix the provided shipping label to your package and drop it off at any authorized European courier location; please retain your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5 to 7 business days.